OM0016 – Quality Management




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(Spring/Feb 2013)

Master of Business Administration – MBA Semester 4

“Operations Management” Specialization

OM 0016 – Quality Management (4 credits)

(Book ID: B1341)


Marks 60

Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.


Q1. Explain Benchmarking, Quality Function Deployment (QFD)and their benefits 10 marks(300-400) words

Answer : Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the


Q2. Write a note on the Pre-requisites of Quality planning 10 marks(300-400) words

Answer :  Project Quality Planning is a process for identifying quality standards and requirements for the overall project as well as its final product, and for keeping records on how the project fits into the planned quality expectations and levels.


Project quality planning is one of the key components of strategic project quality management. It’s the starting point for creating a link between stakeholder


Q3. What are the different statistical distributions used to model various reliability parameters 10marks(300-400) words

Answer : Introduction

Reliability modelling based on lifetime distributions is probably one of the most widely used reliability engineering techniques. This technique allows to predict the reliability of a component or system, or the probability that a component or system will perform its required function during a specified period of time under stated



Q4. For modern products, explain the concepts on what on which design reviews are based 10 marks(300-400) words

Answer : Restorative development

Restorative design and development acknowledges that human activities have caused significant negative impacts on the natural environment.  It seeks to return polluted, degraded or damaged sites back to a state of acceptable health through human intervention.


Cradle-to-cradle development


Q5. What are the important components of retest reliability? 10 marks(300-400) words

Answer : ‘Reliability’ of any research is the degree to which it gives an accurate score across a range of measurement. It can thus be viewed as being ‘repeatability’ or ‘consistency’. In summary:

  • Inter-ratter: Different people, same test.
  • Test-retest: Same people, different times.
  • Parallel-forms: Different people,


Q6. Explain the advantages and disadvantages of Six Sigma in brief 10 marks(300-400) words

Answer : Advantages :


(1)   Six Sigma is driven by the customer and thus aims to achieve maximum customer satisfaction and minimizing the defects. It targets the customer delight and new innovative ways to exceed the customer expectations.




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