MI0039- E-COMMERCE

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ASSIGNMENT

 

DRIVE SUMMER 2014
PROGRAM MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) /

PGDISMN – (SEM 2)

SUBJECT CODE & NAME MI0039- E-COMMERCE
BK ID B1325
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q1. Warigon is a retail company and they want to automate the payment system. Assume that you are the design engineer of that company. What are the factors that you would consider while designing the electronic payment system?

 (Analyzing- 5 marks, Factors- 5 marks) 10 marks

 

Answer : Analyzing the electronic pay system :

 

Simply put an electronic payment gateway is a custom-made software application package that forms part of the electronic credit and debit card processing on-line. When developing an e Commerce website, there four critical factors to bear in mind when choosing a payment processing solution for your online store. These factors are as follows ease of access, use and integration, acceptability and client base. Online payments can be easily automated by implementing a secure payment gateway for credit and debit card

 

 

Q2. For many years companies have been using computers to send business documents instead of mailing paper documents (i.e. most of our pay checks are directly deposited into our bank accounts). This transfer of funds is accomplished by the use of an electronic file being sent from your company to your bank). The problem was that the all employed proprietary used unique formats to pursue this task. The absence of a standard format led to the condition where computers could no longer “talk” to one another without a great deal of effort by programmers. For example, Supplier X could recognize an electronic Purchase Order from Retailer A but not from Retailer B. To avoid the above condition ANSI formulated a committee for the entire world to have standardized format for the electronic transaction. What is the name of the standard? Discuss the working concepts of that standard.

 (Recognizing the standard – 1 mark, defining the standard- 2 marks, listing the various components – 3 marks , explaining the working – 4 marks) 10 marks

 

Answer : Recognition of standard :

 

The standard formulated by ANSI for electronic transaction was EDI for e commerce.

 

Components of EDI :

 

  1. Translator and mapper:

 

As received, an EDI transaction set contains all the information about a purchase order or payment, but not in a form that is either human-readable or usable by any other electronic business software

 

  1. 2. Communication tools :

 

3 Suppose you are the network admin of WXZ Software Company and you are given the responsibility of managing all the servers. What are the steps you would follow to avoid hacking of the company’s information?

 

Answer : Threats

Viruses and other malicious software (known as “malware”) can cause data loss: malware can cause a wide array of problems for your data, ranging from individual deleted files to drive partitions becoming damaged, even entire disk drives getting erased.

In addition to viruses affecting your local computer, the Internet also poses other risks that could allow malicious individuals to access your bank account, credit reporting information, or even completely steal your identity. Threats such as

 

4 Assume that you are the project manager of VSG company. Due to some reason the company’s server got shut down and the company is not able to access the company’s confidential data. What steps would have been taken by you to avoid this?

 

Answer : You’ve heard it hundreds of times if not more — back up the data on your PCs. Maybe you even do this on a regular basis.

 

Still, as events in the past have proved, it doesn’t do much good to backup your critical data if it’s going to be stored locally. A hurricane or other natural disaster can affect a large area, putting your backup in as much peril as if it was stored at your organization’s site.

 

 

 

5 Write short note on

 

  1. Target Audience

Answer : A target audience is a specific group of customers or clients at which a business aims its products and services. Some of the demographic attributes for the target audience include age, gender, occupation, net income, marital status and their geographic region.

 

Whether you are pitching a new product or trying to build a solid foundation for your business, it is important to identify and understand your target audience. Understanding your customers, employees or company investors allow you to tailor your marketing pitch to their specific interests and needs. Before developing effective marketing

 

 

 

  1. Preparing the budget

Answer : One of the tasks you face as a financial officer, especially if your organization makes frequent business transactions, is that of preparing a budget. A budget is a tool used for planning and controlling your financial resources. It is a guideline for your future plan of action, expressed in financial terms within a set period of time. A budget does not have to be complex as the information below will explain.

 

 

6 Guest look is an Indian based cosmetic manufacturing company which manufactures a wide range of cosmetics for men. Although its product was used by men all over the world, a number of new cosmetic manufacturing companies arose in the market challenging Guest look. Now Guest look has to find innovative ways of advertising its products.

 

So far, Guest look’s advertising aids were mostly printed and television media. Now Eguest look realized the importance and benefits of e-Marketing and has started concentrating on e- Marketing. As the company is known for its integrity and will not compromise on that with spam and unsolicited mails. Therefore, company identified three techniques such as search engine optimization, improving existing website and banner ads.

 

  1. What are the benefits of offline advertising? Are Guest look following offline advertisement? Justify your answer

 

  1. If you are working with the development team of Guest Look, how would you go about improvising the existing website?

 

  1. What banner ads?

 

Answer : Benefits of offline advertising :

 

Print Advertising

Print advertising is a common way to reach people through newspapers and magazines. With proper research, it is possible to target the exact audience you are looking for.

The best part is that the research can be easy for most businesses – just walk into your local bookstore and peruse the newsstand for the newspapers and magazines that your target demographic would be most likely to purchase. Then you can get more information about them by requesting a media kit which should

 

 

Banner ads and its drawbacks

 

If you’ve spent any time surfing the Internet, you’ve seen more than your fair share of banner ads. These small rectangular advertisements appear on all sorts of Web pages and vary considerably in appearance and subject matter, but they all share a basic function: if you click on them, your Internet browser will take you to the advertiser’s Web site.

 

Drawbacks of Banner Ads

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MI0038 ENTERPRISE RESOURCE PLANNING

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Assignment

 

DRIVE

 

SUMMER 2014
PROGRAMME/ SEMESTER MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX – (SEM 4) / PGDISMN – (SEM 2)
SUBJECT CODE/ NAME MI0038 ENTERPRISE RESOURCE PLANNING
BOOK ID B1964
CREDIT 4
MARKS 60

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be

approximately of 400 words. Each question is followed by evaluation scheme.

 

 

  1. Write short notes on: Type of information required at various levels of the enterprise Service-Oriented Architecture (SOA) factor for developing ERP systems Role of ERP in Sales and Distribution Trans-shipment

 

[Type of information required at various levels of the enterprise Service-Oriented Architecture (SOA) factor for developing ERP systems Role of ERP in Sales and Distribution Trans-shipment]

 

Answer:Type of information required at various levels of the enterprise Service-Oriented Architecture (SOA) factor for developing: Service-oriented architecture (SOA) is a software design and software architecture design pattern based on distinct pieces of software providing application functionality as services to other applications. This is known as service-orientation. It is independent of any vendor, product or technology.

 

  1. Write short notes on : Distribution Requirements Planning (DRP) Role of ERP Consultants Product Lifecycle Management (PLM) Collaborative CRM

[Distribution Requirements Planning (DRP) Role of ERP Consultants Product Lifecycle Management (PLM) Collaborative CRM]

 

Answer:

Distribution Requirements Planning (DRP): Distributions Requirements Planning is the method used by supply chain entities to plan orders in the whole supply chain taking into account the inventories to be kept along with buffer or safety stock, placing the orders with the manufacturer to replenish inventories to meet customer orders, etc.

It is similar to materials requirements planning(MRP)

 

  1. What are the benefits and features of ERP purchase module.

[Listing of benefits of purchase module, Description of features of purchase module]

 

Answer:An ERP system provides the solid operational backbone. The system enables the Manufacturers and distributors to function promptly, which will able to improve the volume of production and fulfillment of orders while reducing costs. By optimizing manufacturing and distribution operations with ERP, the companies are also be able to focus on new business opportunities.

 

Here is a quick look at the benefits the ERP system has to offer:

  • Streamlining processes and workflows with a single integrated system.
  • Reduce redundant data entry and processes and in other hand it shares informartioin across the department.
  • Establish uniform processes that are based on recognized best business practices
  • Improved workflow and efficiency
  • Improved customer satisfaction based on

 

 

  1. What are the benefits and features of ERP financial module?

[Listing of benefits of financial module, Description of features of financial module]

 

Answer: At this time, the main motivation of some companies for choosing ERP is to achieve an improvement in the management of their financial area. Sometimes they rush into the decision without taking into consideration the real contribution of the implementation in relation to the benefits that may provide this section with.

 

The high complexity and competitiveness of the market, due to continuous changes in a global environment, requires efficiency and

 

 

  1. Case Study: Implementation of ERP HRM System at ABC

 

ABC is a US-based organisation that operates several museums, research centres, and zoological parks. A few years back, the organisation faced a number of issues in managing its human resource functions. This was due to the obsolescence of the existing human resource management system. The old system of the organisation was not able to provide accurate information related to employees.

 

Considering the on-going issues, ABC decided to implement the latest version of ERP HRM system called PeopleSoft HRMS V8.8 from Software Performance Systems, Inc. The implementation of this system was divided into four phases.

 

First Phase: Focused on implementing personnel management, benefits administration, and payroll administration functions.

 

Second Phase: Focused on implementing job requisition, labour relations, and workflow management features.

 

Third Phase: Concerned with the development of an organisation-wide learning source to facilitate information and knowledge sharing.

 

Fourth Phase: Focussed on competency mapping and personnel development.

The implementation of the ERP HRM system not only improved human resource functions but also increased the overall operational efficiency of the organisation.

 

Questions:

  1. a) Why was ABC facing problems related to HRM? How did they solve it?

Answer: Problems which ABC was facing relating to HRM was obsolescence of of existing human resource management system. The old system of the organisation was not able to provide accurate information related to employees.

 

Four phases of implementation:

 

 

  • First Phase: Focused on implementing personnel management, benefits administration, and payroll administration functions.
  • Second Phase: Focused on implementing job requisition, labour relations, and workflow management features.

 

 

 

 

  1. b) What are the advantages obtained by ABC after implementing the ERP HRM system?

 

Answer: The implementation of the ERP HRM system no

 

 

  1. Discuss the ERP selection criteria

[Explain the importance of selecting the right ERP system

Explain the three major criteria for selecting an ERP system.]

 

Answer: The selection and implementation of a new Enterprise Resource Planning (ERP) system is probably the most critical IT decision you and your organization will ever make – it’s not an easy task identifying which of the available solutions will meet your organization’s evolving requirements.  An ERP system will have a huge impact on the

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QM0013- QUALITY MANAGEMENT TOOLS

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ASSIGNMENT

 

DRIVE Summer 2014
PROGRAM MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME QM0013- QUALITY MANAGEMENT TOOLS
SEMESTER 3
BK ID B1243
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

 

1 An organization can have various benefits from having an efficient Quality Management System. Explain the need of Quality Management Systems in an organization. List the advantages of Quality Management Systems.

 

Answer. A quality management system (QMS) defines and establishes an organization’s quality policy and objectives. It also allows an organization to document and implement the procedures needed to attain these goals. A properly functioning QMS ensures that procedures are carried out consistently, that problems can be identified and resolved, and that the organization can continuously review and improve its procedures, products and services. It is a mechanism for maintaining and improving the quality of products or services so that they consistently meet or exceed the customer’s implied or stated needs and fulfill their quality objectives.

 

ISO 9001, Quality management systems – Requirements, outlines the essential characteristics of an ISO 9000 quality management system.

 

Need of Quality Management Systems in an

 

 

2 QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD).

 

Answer. Quality function deployment (QFD) is a “method to transform qualitative user demands into quantitative parameters, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process.”

 

There are several approaches to QFD; each of these approaches makes use of matrices to organize and relate pieces of data to each other.  Many times these matrices are combined to form a basic QFD tool called a “House of Quality”.

 

The basic approach used here is conceptually similar to the practice followed by most American manufacturing companies. In QFD we typically follow the flow as defined in Figure 7-2.  We start with customer requirements, which may be loosely stated qualitative items such as: looks good, easy to use, works well, feels good, safe, comfortable

 

 

3 a) Reliability engineering is concerned with four key elements. Discuss.

 

Answer. Reliability engineering is engineering that emphasizes dependability in the lifecycle management of a product. Dependability, or reliability, describes the ability of a system or component to function under stated conditions for a specified period of time.[1] Reliability engineering is a sub-discipline within systems engineering. Reliability is theoretically defined as the probability of failure, the frequency of failures, or in terms of availability, a probability derived from reliability and maintainability. Maintainability and maintenance may be defined as a part of reliability engineering. Reliability plays a key role in

 

4 Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design.

 

Answer. The concept of robust design was pioneered by Dr. Genichi Taguchi in order to improve engineering productivity and the quality of manufactured goods. This approach to controls and design engineering incorporates innovative statistical analysis as well as new approaches to the design of experiments. The difference in the Taguchi method heavily relies on cost analysis of the product in the field, where it will ultimately be used, and the effect it will have on the consumer to increase end product satisfaction. Robust design itself focuses on improving the fundamental function of the product or process, thereby

 

5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the benefits and drawbacks of quality control charts.

 

Answer. Control charts have two general uses in an improvement project. The most common application is as a tool to monitor process stability and control. A less common, although some might argue more powerful, use of control charts is as an analysis tool. The descriptions below provide an overview of the different types of control charts to help practitioners identify the best chart for any monitoring situation, followed by a description of the method for using control charts for analysis.

 

 

6 What is business excellence? What are the steps involved in achieving organisational excellence?

 

Answer. There are a number of ways to define what organisational excellence means in the plant maintenance world. But a common factor is alignment around mutual goals and processes. It’s important to have a workforce that is dedicated to productivity and further knowledge attainment. In addition, at exceptional organisations, skill-based performance is rewarded with career progression and success, and performance results benefit stakeholders and employees alike.

Here are five steps to get you started on the path to

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QM0012- STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY

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ASSIGNMENT

 

DRIVE FALL 2013
PROGRAM MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME QM0012- STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY
SEMESTER 3
CREDITS 4
MARKS 60

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

 

 

 

1 a. Explain the concept of Statistical Process Control.

 

Answer : The concepts of Statistical Process Control (SPC) were initially developed by Dr. Walter Shewhart of Bell Laboratories in the 1920’s, and were expanded upon by Dr. W. Edwards Deming, who introduced SPC to Japanese industry after WWII. After early successful adoption by Japanese firms, Statistical Process Control has now been incorporated by organizations around the world as a primary tool to improve product quality by reducing process variation.

 

Dr. Shewhart identified two sources of process variation: Chance variation that is inherent in process, and stable over time, and Assignable, or Uncontrolled variation, which is unstable over time – the result of specific events outside the system. Dr

 

  1. Describe the procedure to construct Fish bone diagram with an example.

Explanation of SPC

Procedure to construct Fish bone diagram

Example

Answer : Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the fishbone diagram. Therefore, it may be referred to as the Ishikawa diagram. The fishbone diagram is an analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects. Because of the function of the fishbone diagram, it may be referred to as a cause-and-effect diagram. The design of the diagram looks much like the skeleton of a fish. Therefore, it is often referred to as the

 

2 Describe Deming’s Funnel experiment and Deming’s Red Bead experiment.

Answer : Deming’s Funnel experiment

The Funnel Experiment was devised by Dr. Deming to describe the adverse effects of tampering with a process by making changes to it without first making a careful study of the possible causes of the variation in that process.

 

In the experiment, a marble is dropped through a funnel onto a sheet of paper, which contains a target. The objective of the process is to get the marble to come to a stop as close to the target as possible. The experiment uses several methods to attempt to manipulate the funnel’s location to achieve the objective.

 

 

3 Differentiate between variable control charts and attribute control charts. Explain with an example how to calculate p Chart and np Chart.

Differences

Answer : Control Charts

 

Statistical process control was developed as a feedback system that aids in preventing defects rather than allowing defects to occur. One element of a process control system is control charts. Dr. Walter Shewhart defined the concept of common and special cause variation during the 1920s at Bell Laboratories. He developed a tool that he called the control chart, which could graphically depict variation. This control chart, could also distinguish the two types of variation from each other, thus allowing for the elimination of special causes and the reduction of common cause variation.

 

There are several types of variables data and attributes data control charts. This section will discuss the different types of control charts, the

 

 

4 Explain Multivariate Control Charts and multivariate normal distribution.

 

Answer : Multivariate control charts and Hotel ling’s T 2 statistic

It is a fact of life that most data are naturally multivariate. Hostelling in 1947 introduced a statistic which uniquely lends itself to plotting multivariate observations. This statistic, appropriately named Hotel ling’s T 2, is a scalar that combines information from the dispersion and mean of several variables. Due to the fact that computations are laborious and fairly complex and require some knowledge of matrix algebra, acceptance of multivariate control charts by industry was slow and hesitant.

Multivariate control charts now more accessible

 

 

5 a. Explain the concept of Process Capability. Give the Significance of Process Capability. Mention the major uses of Process capability

Answer : The capability of a process is some measure of the proportion of in-specification items the process produces when it is in a state of statistical control.

 

Process capability is different than batch performance. With batch performance, you are interested in what actually was produced. With process capability, you are interested in what the process is capable of producing when in statistical control

 

 

6 Explain the methodology for Statistical Process Control (SPC) implementation. What are the benefits derived from SPC implementation?

 

Answer : One way to improve a process is to implement a statistical process control program. Typically used in mass production, an SPC program enables a company to continually release a product through the use of control charts rather than inspecting individual lots of a product. As long as a device company maintains meticulously reviewed and signed documentation of its process, and the process is within specification, FDA will allow product release using SPC. This will reduce time to market by eliminating interruptions in production. SPC enables a company to detect trends and defects earlier in production, thereby reducing inspection, rework, and scrap costs. SPC is usually represented by a control chart, which is a

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QM0011- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT

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ASSIGNMENT

DRIVE SUMMER 2014
PROGRAM MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME QM0011- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT
SEMESTER 3
BK ID B1241
CREDIT 4
MARKS 60

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q1. Quality has different perspectives. Explain the two main perspectives of Quality. (2 main perspectives of Quality)

Answer: To highlight the varied perspectives on quality, consider a manufacturing facility that produces HDTVs. To the associates on the assembly line, quality is probably defined as a product that works. All the solder connections are properly made and every required component is installed in a time that is approximately equal to the standard work assigned to that product. However, in the engineering department, we see a different definition for quality. Engineering would probably quote statistics such as refresh rate, dynamic

 

Q2. Explain Crosby’s Four Absolutes of Quality and 14 steps to hassle free management. (Crosby’s four absolutes of Quality, Crosby’s 14 steps to hassle free management)

Answer: Crosby’s Four Absolutes of Quality:The late Phillip Crosby, former president of the American Society for Quality (ASQ), established four absolutes for quality performance.

  1. Quality is conformance to requirements:Every product or service has a requirement: a description of what the customer needs. When a particular product meets that requirement, it has achieved quality, provided that the requirement accurately describes what the enterprise and the customer actually need. This technical sense

Q3. a. Explain briefly the concept of Just-In-Time that formed the backbone to Toyata plant in achieving operational excellence.

Answer: Dr. Shingo and Mr. TaiichiOhno have invented/ rediscovered the Just in Time system-which has become the backbone of the Toyota production system. The synergy created by this industrial revolution and its powerful effects which influenced the international economic order.

One of the world’s leading experts on improving the manufacturing process, Shigeo Shingo created, with TaiichiOhno, many of the features of just-in-time (JIT) manufacturing methods, systems, and processes, which constitute the Toyota Production System. He has written many books including A Study of the Toyota Production System From An Industrial Engineering Viewpoint (1989), Revolution in Manufacturing: The SMED (Single

 

  1. Discuss how the Poka- Yoke approach towards zero defect help in achieving cost effective production and customer satisfaction.

Poke-Yoke Device or A Fail Safe Procedure

[Mistake Proofing Device – A Zero Defect Approach] Poka Yoke requires stopping processes as soon as the defect occurs, and next identifying the source of the defect, and then preventing it from happening again. The entire process can be called as „Mistake Proofing‟ and is a component of Poka Yoke, i.e. preventing errors at the source. All three types of inspection mentioned above rely on controls consisting of failsafe procedures or devices called Poka-Yoke.

Poka-Yoke includes check lists or special tooling that:

Q4. 5S is a structured program to achieve a well-organized workplace, its cleanliness and standardization, for a safer, more efficient and more productive operation. Explain the principles and implementation stages of 5S. (Principles – 5 marks, implementation stages – 5 marks) 10 marks

 

Answer : Principles of 5S :

 

The 5S are prerequisites for any improvement program. As waste is potential gain, so eliminating waste is a gain. 5S Philosophy focuses on effective work place organization,  implifies work environment, reduces waste while improving

 

Q5. Total Productive Maintenance aims for greater manufacturing competitiveness through improved effectiveness of machines and equipment. Briefly explain the Eight Pillars of Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10 marks

 

Answer : Total productive Management :

 

Total Productive Management (TPM) is a strategy to continuously improve the production process. The aim is to improve the availability of facilities by eliminating mistakes and wastage. Moreover it is a set of techniques originally pioneered by Mr. DENSO in the Toyota Group in Japan. TPM is to “Optimize the effectiveness of manufacturing equipment and tooling”.

 

 

Q6. Discuss the meaning and importance of six sigma. Explain the steps in implementing six sigma.

(Meaning – 2 marks, Importance – 3 marks, Steps – 5 marks)

Answer : Meaning of six sigma :

Six Sigma is a management philosophy developed by Motorola that emphasizes setting extremely high objectives, collecting data, and analyzing results to a fine degree as a way to reduce defects in products and services. The Greek letter sigma is sometimes used to denote variation from a standard. The philosophy behind Six Sigma is that if you measure how many defects are in a process, you can figure out how to systematically eliminate them and get as close to perfection as possible.

Importance of six sigma :

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QM0010 – FOUNDATIONS OF QUALITY MANAGEMENT

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ASSIGNMENT

 

DRIVE SUMMER 2014
PROGRAM MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1)
SUBJECT CODE & NAME QM0010 – FOUNDATIONS OF QUALITY MANAGEMENT
SEMESTER 3
CREDITS 4
MARKS 60

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

Q.1: Explain the approaches and dimensions to Quality. Discuss Jurans’s views on Quality

Answer :Different approaches to quality:Organisations have continually looked for new ways to improve consistency and quality in their products and services. Management fads may come and go but many of the underlying ideas around quality remain the same. Here’s how the works of Deming, Juran and Crosby remain at the heart of quality approaches like TQM and Six Sigma.

Dimensions to quality: In order to develop a more complete definition of quality, we must consider some of the key dimensions of a quality product or service.

Dimension 1: Performance- Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications.

Dimension 2: Features- Does the product

Q.2 Explain Quality Economic Approach and Quality Environmental Approach.

The quality economical approach is to provide quality product or service at competitive prices while reducing wastage, decreasing cost, providing high customer satisfaction, gaining competitive advantage, provide a vibrant economy that affects in terms of taxation, government spending, general demand, interest rates, exchange rates, and overall development and growth.

Following are some of the quality economical aspects:

Reduce Cost : Cost is an important concern for organization, in fierce competitive market, organization are struggling to provide quality at lesser cost

 

Q.3 Explain Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.

Answer: Quality Function Deployment (QFD) was developed to bring this personal interface to modern manufacturing and business. In today’s industrial society, where the growing distance between producers and users is a concern, QFD links the needs of the customer (end user) with design, development, engineering, manufacturing, and service functions.

QFD is:

Q4. a. Explain Quality Assurance.

(Explanation – 5 marks)

Answer : Quality Assurance :

Quality Assurance is a system of measures and controls established within an organisation to try and manage (hence Assure) the Quality of the goods or services being provided. An effective Quality Assurance scheme should ensure a consistent and acceptable level of quality is being achieved in goods or services delivered to customers.

Quality Assurance is a natural evolution of the

 

  1. “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss.

(Meaning – 1 mark, Explanation – 4 marks)

Answer : Quality audit :

Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization’s quality management system and is a key element in the ISO quality system standard, ISO 9001.

Explanation :

Q.5a. Discuss the role of Enterprise Decision Making.

  1. Explain the key role of Enterprise Decision Making.

 (Role – 5 marks)

 

Answer : Key role of Enterprise Decision Making:

Decision making is something that happens every moment and in everyday life. The circumstances vary depending on the urgency, importance and consequential outcomes. Any manager, who wants to lead effectively, should be able to make correct decisions in a timely manner. You being an entrepreneur, you should look at the decision from various angles and prospective before implementing it.

Enterprise decision making , commonly abbreviated “EDM” (also known as Business Decision Management Solutions, BDMS) entails all aspects of managing automated decision design and deployment that an organization uses to

  1. Discuss the factors that enable service organizations to improve quality of performance.

1] Leadership Skill: The organizational view is that through patience, persistence and hard work, one can be a truly effective leader, just as long as you make the effort needed. The qualities and concerns for leadership skill are Leadership Motivation, Information Gathering and Building Expert Power, Task Allocation, Leadership Styles, Conflict Resolution.

2] Information Management: the successful evaluation of every decision depends upon the collection of effective information, analysis of information, flow of information and finally implementation of fact that the information is conveying. The procedures to gather effective information are Mind Map, SQ3R, Speed Reading, Reading strategies & technique.

Q.6 “Quality is the buzzword and is dominating business processes and services like never before”. Justify.

 

Answer: Today IT outsourcing to India has become more about high quality rather than reduced cost. Quality is the new buzzword and is dominating business processes and services like never before. Indian companies are now focusing on process reengineering, quality improvement, training and certification level achievements. Many of the ITES-BPO companies in India now have specialized quality departments that are responsible for ensuring accurate, reliable services to their customers. The spotlight in Indian centers is now focused on ensuring standards of

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SMU MCA SEM 1 FALL 2014 ASSIGNMENTS

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SMU MCA SEM 1 FALL 2014 ASSIGNMENTS

 

MCA1010- FUNDAMENTALS OF COMPUTER AND IT

 

1 Write short notes on any five Input devices. 2*5 10

2 Differentiate combinational circuit and Sequential circuits. 5+5 10

3 What is computer memory? Explain its types. 4+6 10

4 Explain the features of a mouse and a track ball 5+5 10

5 What is data communication? Explain different Data Transmission methods.

6 What is an IP address? Describe the classes of IP addresses.

MCA1020- PROGRAMMING IN C

 

1 Define operators. Briefly explain about any four Operators in C.

2 Differentiate between while and do-while statements. 5+5 10

3 Describe about static and external variables. 5+5 10

4 Define structure. What is the syntax for defining a structure? Write a simple program using structure.

5 Define macro. How we can declare a macro statement? Explain with an example.

6 What is the use of fopen () and fclose () function? List and explain different modes for opening a file.

 

 

MCA1030- FOUNDATION OF MATHEMATICS

 

1 (i)State Cauchy’s Theorem.

(ii)Verify Cauchy’s Theorem for the following function 𝑆𝑖𝑛𝑥,𝑜𝑠𝑥 𝑖𝑛 [0,𝜋2]

2 Define Tautology and contradiction. Show that

  1. (~ p) is a tautology.Ú q) Úa) (p
  2. (~ p) is a contradictionÙ q) Ùb) (p

3 State Lagrange’s Theorem. Verify Lagrange’s mean value theorem for the function f(x) = 3 x2 – 5x + 1 defined in interval [2, 5]

4 Define Negation. Write the negation of each of the following conjunctions:

  1. a) Paris is in France and London is in England.
  2. b) 2 + 3 = 5 and 8 < 10.

5 Find the asymptote parallel to the coordinate axis of the following curves

(i) (𝑥2+𝑦2)−𝑎𝑦2=0

(ii) 𝑥2𝑦2−𝑎2(𝑥2+𝑦2)=0

6 Define (i) Set (ii)Null Set(iii) Subset(iv)Power set (v)Union set

MCA1040- SYSTEM ANALYSIS AND DESIGN

 

1 Differentiate Real time systems and Distributed systems.

2 What do you mean by system’s state of equilibrium? Also illustrate the process of stabilizing system.

3 What is structured design? Illustrate the process of modularisation. Also discuss modular design technique.

4 Write short notes on:

  1. Data Dictionary
  2. Data Element
  3. Data Structure
  4. Data Store
  5. Data Flow

5 What are the different types of methods used for the training of operators and users? Discuss.

6 Explain the concept of inheritance and polymorphism with example.

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SMU BCA SEM 1 FALL 2014 ASSIGNMENTS

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SMU BCA SEM 1 FALL 2014 ASSIGNMENTS

 

BCA1010– Fundamentals of IT& Programming

 

1 Write a note on the following

  1. a) Optical Character Readers (OCR)
  2. b) Laser printer

2 Explain the two types of terminals used with mainframe systems?

3 Explain about Linux operating system.

4 List any five characteristics of an object-oriented design (OOD).

5 List the five major activities of an operating system in regard to process management.

 

 

 

BCA1020- PROGRAMMING IN C

1 Define operators. Briefly explain about any four Operators in C.

2 Differentiate between while and do-while statements.

3 Describe about static and external variables.

4 Define structure. What is the syntax for defining a structure? Write a simple program using structure.

5 Define macro. How we can declare a macro statement? Explain with an example.

6 What is the use of fopen () and fclose () function? List and explain different modes for opening a file.

BCA 1030- BASIC MATHEMATICS

 

1 Differentiate x w.r .t.x sinx 10 10

  1. Prove that the set Z4 = {0, 1, 2, 3} is an abelian group w.r.t. addition modulo 4.
  2. Find the sum to ………

4 !

3.6.7

3 !

2.4.5

2 !

1.2.3

+ + +

  1. One third of the students in a class are girls and the rest are boys. The probability that a girl gets a first class is 0.4 and that of a boy is 0.3. If a student having first class is selected, find the probability that the student is a girl.
  2. Evaluate

x sin x dx 2 1- ò

  1. The mean and standard deviation of 63 children on an average test are respectively 27.6 and 7.1. To them are added a new group of 26 who have less training and whose mean is 19.2 and standard deviation is 6.2. How will the value of combined group differ from those of the original 63 children as to mean and standard deviation?

 

BCA1040 – DIGITAL LOGIC

 

1 Convert the following:

  1. i) (0100 1111 1011 0010)2 to octal number and decimal number
  2. ii) (6704)8 to decimal and binary number

2 Construct the following gates using NOR gates.

a)XOR b) NAND c) XNOR

3 Simplify the following truth table using k-map and find the reduced function f(x,y,z).

x y z f(x,y,z)

0 0 0 1

0 0 1 1

0 1 0 1

0 1 1 1

1 0 0 0

1 0 1 0

1 1 0 1

1 1 1 1

4 Draw the truth table of full adder and implement it using the logic gates.

5 What are sequential circuits? Explain differences between sequential circuits and combinational circuits.

6 What are shift registers? Explain serial in serial out shift register.

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SMU BBA SEM 2 FALL DRIVE SOLVED ASSIGNMENTS

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SMU BBA SEM 2 FALL DRIVE ASSIGNMENTS

 

SMU BBA SEM-2 FALL 2014 ASSIGNMENTS

 

BBA 201- RESEARCH METHODS

 

 

1 Briefly describes the different steps involved in a research process. What are the characteristics of good research?

2 a. Explain the different types of research designs.

  1. Differentiate between Probability and Non-probability sampling methods.

3 The important task ahead of the researcher is to document the entire work done in the form of a well-structured research report. Explain the report writing steps. What are the guidelines for writing the research report?

 

 

 

 

 

 

BBA202: BUSINESS STRATEGY

 

 

1 Give the meaning of the following:

(a) Business strategy

(b) Business Policy

(c) Strategic Analysis

(d) Strategic Planning

2 Define strategic management. What are the causes for failure of Strategic Management?

3 Write short notes on the following:

  1. a) Core competencies and their importance
  2. b) Strategic leadership.

 

 

BBA 203 &- FINANCIAL ACCOUNTING

 

 

1 Journalize the following transactions in the books of Balu.

2004                                                                                                    Rs.

Jan. 1        Commenced business                                      25,000

Jan. 2        Goods purchased for cash                               15,000

Jan. 3        Paid freight                                                              500

Jan. 7        Goods sold to Raj Kumar on credit                5,000

Jan. 8        Paid for stationery                                              2,000

Jan.10      Paid for Rent                                                          1,000

Jan.13      Cash received from Mohan Das                      15,400

Allowed him discount                                             600

Jan.15      Paid Premium                                                            4,000

Jan.20      Paid to postage                                                      1,000

Jan.25      Paid for salaries                                                        500

Jan.30      Commission received                                           1,000

Preparation of all the journal entries with the correct amount

Narration

2 Accountancy refers to a systematic knowledge of accounting. It explains ‘why to do’ and ‘how to do’ of various aspects of accounting. Explain the objectives of accounting and explain the categories of users.

3 What do you understand by good will? Explain the accounting treatment of goodwill at the time of admission. Give journal entry for the below problem:

T and S are partners in a firm sharing profit in the ratio 5:3. They admitted G as a new partner for 1/4th share in the profit. G brings Rs.45,000 for her share of goodwill and Rs.1,20,000 for capital. They have withdrawn the goodwill from the firm. Make journal entries in the books of the firm after the admission of G. The new profit sharing ratio will be 2:1:1.

Meaning of good will with the formula

Accounting treatment of good will at the time of admission

Journal entry in the books of T,S and G

4 Differentiate between trade discount and cash discount.

Enter the following transactions in Sadhana’s simple cash book.

2010 April 1st April Balance of cash in hand Rs.1500

8th April Purchased goods for cash from X for Rs.320

15th April Sold goods for Rs. 480 to Y for cash

20th April Received commission Rs.65

22nd April Paid Commission Rs.55

28th April Paid to Reena on account Rs.715

30th April Paid salary to the office clerk Rs.100 and office rent Rs.60

5 Final Accounts are prepared at the end of accounting year with various adjustments. Explain the features and objectives of final accounts.

  1. Prepare Trading and Profit and Loss Account and Balance Sheet from the following particulars as at 31st March 2012.
Particulars Dr. (Rs) Cr. (Rs)
Capital / Drawings 1,400 10,000
Cash in hand 1,500 -
Bank overdraft @ 5% - 2,000
Purchase and Sales 12,000 15,000
Returns 1,000 2,000
Establishments charges 2,500 -
Taxes and Insurance 500 -
Provision for Doubtful Debts - 1,000
Bad Debts 500 -
Sundry Debtors and Creditors 5,000 1,850
Commission - 500
Investments 4,000 -
Stock on 1 April 2010 3,000 -
Furniture 600 -
Bills Receivable & Bills payable 3,000 2,500
Collected Sales Tax - 150
Total 35,000 35,000

Further, you are required to take into consideration the following information:

  1. a) Salary Rs.100 and taxes Rs.400 are outstanding but insurance Rs.50 prepaid
  2. b) Commission amounting to Rs.100 has been received in advance for work to be done next year.
  3. c) Interest accrued on investments Rs.210
  4. d) Provision for doubtful Debts is to be maintained at 20%
  5. e) Depreciation on furniture is to be charged at 10% p.a.
  6. f) Stock on 31st March 2012 was valued at Rs.4,500
  7. g) A fire occurred on 25th March 2012 in the godown and stock of the value of Rs.1,000 was destroyed. It was fully insured and the insurance company admitted the claim in full.

[Calculation of Trading and P/L a/c-5

Preparation of balance sheet-5]

 

 

BBA 204- Marketing Management

 

 

1 Explain the personal, socio-cultural, Psychological determinants of consumer behaviour.

2 Describe the methods of environmental analysis-SWOT, PEST.

3 The brand is the symbol of the product’s personality. It is developed though diligent market research and is based on the customer’s needs and wants. Explain the various steps which are undertaken in the formation of a brand with examples.

4 Define Product mix. Explain the factors determine the decisions of the Product mix.

5 Define Green Marketing. What are the reasons for which companies adopt green marketing?

6 Discuss the characteristics of services (any three) and the important strategies which help in marketing of services.

 

BBA205 – MANAGEMENT INFORMATION SYSTEM

 

1 Define MIS. Describe the characteristics and functions of MIS.

2 What do you mean by ERP? Describe the situations before and after the existence of ERP. Explain the challenges involved in ERP

3 Explain the applications and systems used in E-communication.

4 There is an information explosion in today’s society. There are lot of advantages of DBMS like proper maintenance of the data and maintaining security. Explain the process of data transition using diagram and an example of your own.

  1. There are two investment plans in the market whose details are given below based on which you need to decide which investment plan you need to select. Suggest which investment plan you prefer and why?
Particulars Part A Part B
Investment in Rs. Million 3 2.7
Savings/ gain per year in Rs. Million 1 0.75
No. of years savings or gain would occur 5 5
Discount Rate 12% 12%

6 Write short notes on the following:

  1. a) Transaction Processing System (TPS)
  2. b) Knowledge Based System (KBS)

 

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SMU BBA SEM 2 FALL DRIVE SOLVED ASSIGNMENTS

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SMU BBA SEM 2 FALL DRIVE ASSIGNMENTS

 

SMU BBA SEM-2 FALL 2014 ASSIGNMENTS

 

BBA 201- RESEARCH METHODS

 

 

1 Briefly describes the different steps involved in a research process. What are the characteristics of good research?

2 a. Explain the different types of research designs.

  1. Differentiate between Probability and Non-probability sampling methods.

3 The important task ahead of the researcher is to document the entire work done in the form of a well-structured research report. Explain the report writing steps. What are the guidelines for writing the research report?

 

 

 

 

 

 

BBA202: BUSINESS STRATEGY

 

 

1 Give the meaning of the following:

(a) Business strategy

(b) Business Policy

(c) Strategic Analysis

(d) Strategic Planning

2 Define strategic management. What are the causes for failure of Strategic Management?

3 Write short notes on the following:

  1. a) Core competencies and their importance
  2. b) Strategic leadership.

 

 

BBA 203 &- FINANCIAL ACCOUNTING

 

 

1 Journalize the following transactions in the books of Balu.

2004                                                                                                    Rs.

Jan. 1        Commenced business                                      25,000

Jan. 2        Goods purchased for cash                               15,000

Jan. 3        Paid freight                                                              500

Jan. 7        Goods sold to Raj Kumar on credit                5,000

Jan. 8        Paid for stationery                                              2,000

Jan.10      Paid for Rent                                                          1,000

Jan.13      Cash received from Mohan Das                      15,400

Allowed him discount                                             600

Jan.15      Paid Premium                                                            4,000

Jan.20      Paid to postage                                                      1,000

Jan.25      Paid for salaries                                                        500

Jan.30      Commission received                                           1,000

Preparation of all the journal entries with the correct amount

Narration

2 Accountancy refers to a systematic knowledge of accounting. It explains ‘why to do’ and ‘how to do’ of various aspects of accounting. Explain the objectives of accounting and explain the categories of users.

3 What do you understand by good will? Explain the accounting treatment of goodwill at the time of admission. Give journal entry for the below problem:

T and S are partners in a firm sharing profit in the ratio 5:3. They admitted G as a new partner for 1/4th share in the profit. G brings Rs.45,000 for her share of goodwill and Rs.1,20,000 for capital. They have withdrawn the goodwill from the firm. Make journal entries in the books of the firm after the admission of G. The new profit sharing ratio will be 2:1:1.

Meaning of good will with the formula

Accounting treatment of good will at the time of admission

Journal entry in the books of T,S and G

4 Differentiate between trade discount and cash discount.

Enter the following transactions in Sadhana’s simple cash book.

2010 April 1st April Balance of cash in hand Rs.1500

8th April Purchased goods for cash from X for Rs.320

15th April Sold goods for Rs. 480 to Y for cash

20th April Received commission Rs.65

22nd April Paid Commission Rs.55

28th April Paid to Reena on account Rs.715

30th April Paid salary to the office clerk Rs.100 and office rent Rs.60

5 Final Accounts are prepared at the end of accounting year with various adjustments. Explain the features and objectives of final accounts.

  1. Prepare Trading and Profit and Loss Account and Balance Sheet from the following particulars as at 31st March 2012.
Particulars Dr. (Rs) Cr. (Rs)
Capital / Drawings 1,400 10,000
Cash in hand 1,500 -
Bank overdraft @ 5% - 2,000
Purchase and Sales 12,000 15,000
Returns 1,000 2,000
Establishments charges 2,500 -
Taxes and Insurance 500 -
Provision for Doubtful Debts - 1,000
Bad Debts 500 -
Sundry Debtors and Creditors 5,000 1,850
Commission - 500
Investments 4,000 -
Stock on 1 April 2010 3,000 -
Furniture 600 -
Bills Receivable & Bills payable 3,000 2,500
Collected Sales Tax - 150
Total 35,000 35,000

Further, you are required to take into consideration the following information:

  1. a) Salary Rs.100 and taxes Rs.400 are outstanding but insurance Rs.50 prepaid
  2. b) Commission amounting to Rs.100 has been received in advance for work to be done next year.
  3. c) Interest accrued on investments Rs.210
  4. d) Provision for doubtful Debts is to be maintained at 20%
  5. e) Depreciation on furniture is to be charged at 10% p.a.
  6. f) Stock on 31st March 2012 was valued at Rs.4,500
  7. g) A fire occurred on 25th March 2012 in the godown and stock of the value of Rs.1,000 was destroyed. It was fully insured and the insurance company admitted the claim in full.

[Calculation of Trading and P/L a/c-5

Preparation of balance sheet-5]

 

 

BBA 204- Marketing Management

 

 

1 Explain the personal, socio-cultural, Psychological determinants of consumer behaviour.

2 Describe the methods of environmental analysis-SWOT, PEST.

3 The brand is the symbol of the product’s personality. It is developed though diligent market research and is based on the customer’s needs and wants. Explain the various steps which are undertaken in the formation of a brand with examples.

4 Define Product mix. Explain the factors determine the decisions of the Product mix.

5 Define Green Marketing. What are the reasons for which companies adopt green marketing?

6 Discuss the characteristics of services (any three) and the important strategies which help in marketing of services.

 

BBA205 – MANAGEMENT INFORMATION SYSTEM

 

1 Define MIS. Describe the characteristics and functions of MIS.

2 What do you mean by ERP? Describe the situations before and after the existence of ERP. Explain the challenges involved in ERP

3 Explain the applications and systems used in E-communication.

4 There is an information explosion in today’s society. There are lot of advantages of DBMS like proper maintenance of the data and maintaining security. Explain the process of data transition using diagram and an example of your own.

  1. There are two investment plans in the market whose details are given below based on which you need to decide which investment plan you need to select. Suggest which investment plan you prefer and why?
Particulars Part A Part B
Investment in Rs. Million 3 2.7
Savings/ gain per year in Rs. Million 1 0.75
No. of years savings or gain would occur 5 5
Discount Rate 12% 12%

6 Write short notes on the following:

  1. a) Transaction Processing System (TPS)
  2. b) Knowledge Based System (KBS)

 

Dear students get fully solved  SMU MBA Fall 2014 assignments

Send your semester & Specialization name to our mail id :

 

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or

Call us at : 08263069601

 

These are just questions for reference . To check samples see our latest uploads in blog archive or search assignments .

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